Of course ! Here is a short and engaging introduction to the subject:
“Ready for adventure? But what happens when your flight is canceled due to an air traffic controllers’ strike? Don’t panic! Find out how to assert your rights and claim your compensation. Follow the guide to transform this delicate situation into an opportunity ✈️🛠️”
Repeated strikes, lack of staff? Flight cancellations due to air traffic controllers strike can turn your travel dreams into a nightmare. Do not panic ! You have rights and remedies. Let’s explore together the steps to follow to obtain compensation.
Cancellation of a ticket by the company
If your flight is canceled due to an air traffic controllers’ strike, European rules work in your favor. Article 8 of European regulation n°261/2004 states that passengers are entitled to a ticket refund within 7 days. However, due to extraordinary circumstances such as a strike, the company may offer a credit. The latter is refundable after 12 months if it is not used.
Air traffic controller strikes: what does the law say?
If it is proven that the cancellation is due to unavoidable extraordinary circumstances, the company is not required to pay compensation. There European Consumer Commission indicates that air traffic controller strikes are considered circumstances external to the company. Thus, Air France and other companies generally advise postponing the trip and offer cancellation or postponement conditions free of charge.
Additional reservations: accommodation and vehicle rental
If you have already booked a hotel, car or other services independently, the bad news continues: European regulations do not provide for reimbursement for these services. So consider subscribing to cancellation insurance when making your accommodation or vehicle reservations to guarantee your back.
Your canceled flight: steps to follow
To get your refund or compensation, follow these steps:
- Contact your airline to request a refund or credit.
- Keep all your reservation and communication documents with the company safe.
- If you are not satisfied, turn to specialized services such as AirHelp Or Flightright, for a commission.
- Finally, as a last resort, contact a mediator via the Tourism and Travel Mediation.
Package travel: what are your protections?
For package holidays combining flight and accommodation, the travel agency is required to refund you in full within 14 days in the event of cancellation. If you cancel on your own initiative, you will be refunded if exceptional circumstances (bad weather, epidemic, attacks) occur at your destination.
Force majeure: closure of borders
In a major crisis situation – hurricane, attack, epidemic – there is panic. If you have purchased a package trip, your agency must take care of your repatriation. For tickets purchased individually, you must arrange and pay for your own return, although additional flights may be arranged by airlines or the state.
Do you have doubts ? Who to contact?
In the event of a dispute, you can obtain help from consumer associations or consult dedicated pages on consumer protection sites in Europe. If necessary, contact a mediator to resolve your dispute.
Remember: your rights as a passenger are important, and there are many resources that can help you assert them. Have a good trip, no unpleasant surprises this time!
